Payments & Billing Policy

Project pricing is quoted up front and confirmed in writing before any work begins. There are no hidden charges and no surprise invoices.

Most projects are billed in two stages: an upfront amount that kicks off intake and design, and a final amount before launch. Larger builds may be milestoned differently — always written down before kickoff.

Payments are processed through a regulated payment provider (Stripe). Dentara does not store your card details — they live with the processor under bank-level encryption.

You receive an emailed receipt for every payment. Itemized invoices are available on request and can be addressed to your business entity for accounting purposes.

Prices are in U.S. dollars. Applicable sales tax (if any) is shown on your invoice. International clients are responsible for any local taxes on their side.

Final payment is due before launch. If a final invoice goes unpaid for more than 14 days past the due date, we pause active work and notify you. We don't disable a launched website over billing disputes — we resolve them in writing.

See the Refund & Revision Policy for the full breakdown of when refunds apply.