Documentation System Policy

Written records prevent misremembered decisions, protect the schedule, and give both sides a clear reference if a question ever comes up. Nothing important about your project lives only in a phone call or DM.

• Signed or confirmed service agreements and intake submissions.
• Scope, deliverables, and pricing as confirmed at kickoff.
• Each revision round — what was requested, what was delivered, and when it was approved.
• Project email threads and approval messages.
• Payment confirmations and receipts.
• Launch checklist sign-off and post-launch handoff notes.

Records are kept inside our internal project system and the email threads tied to your engagement. They're not shared publicly and are not used for any purpose outside running and protecting your project.

You can request a written summary of your project record at any time — scope, approvals, payments, revision history, and launch sign-off. We respond within 5 business days.

Project records are retained for at least 3 years after launch for accounting, warranty, and reference purposes. Personal data within those records is handled under the Privacy Policy.

If a question comes up about what was agreed, what was delivered, or when, we point both sides to the written record first. Calm, factual, and protective for everyone involved.

Ownership reminder: Your domain, content, branding, and final website files belong to you. Dentara builds and organizes — we never trap clients inside our systems.