Client Responsibilities

Business name, address, phone, hours, service area, and licenses must be accurate and current. We build what you give us — corrections after launch are your responsibility.

Copy, photos, logos, and any source materials should be ready at intake or arrive promptly when requested. Delays on materials are the single most common cause of delayed launches.

Send one organized batch of feedback per revision round, not piecemeal messages. This is faster for you and protects the quality of the build.

Sign-offs on drafts, revisions, and launch must be in writing (email is fine). We don't move to the next stage on a verbal yes.

Domain registrar, email provider, and analytics accounts should remain in your control. If credentials change mid-project, let us know within one business day.

Professional, calm communication keeps a project healthy. We extend that to you and ask the same in return.

Don't send us assets you don't have rights to use. See Brand Asset Responsibility for details.